Welcome to Z Homes
At Z Homes, we are dedicated to delivering exceptional service, whether you shop online or visit our showroom. Our shipping and delivery policies are designed to ensure that your new furniture arrives in perfect condition, on time, and with minimal hassle.
1. Delivery Areas
We deliver to all major cities and towns across Malaysia. If you’re located in a remote area, please contact us to confirm delivery possibilities and any additional charges.
2. Delivery Times
Standard Delivery: Our standard delivery times are 3-5 business days for locations within Peninsular Malaysia and 7-10 business days for East Malaysia (Sabah and Sarawak). Deliveries are made from Monday to Friday, 9:00 AM to 5:00 PM.
Express Delivery: Need your furniture fast? We offer express delivery services. Contact us for rates and availability.
3. Shipping Charges
Shipping charges vary depending on the size and weight of your items, as well as the delivery location. These charges will be calculated at checkout. For an estimate before purchasing, please contact our customer service team.
4. Walk-In Purchases
Customers who prefer to see our products in person can visit our showroom. For walk-in purchases, we offer the option to take your furniture with you or schedule a delivery. Our staff will assist you with the necessary arrangements.
5. Installation Services
We provide free installation services for all furniture items within Klang Valley. For other areas, a minimal fee may be charged depending on the complexity of the product. Our trained professionals ensure your furniture is set up correctly and placed where you want it.
6. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number so you can see the status of your delivery. Track your order directly on our website or call our customer support for assistance.
7. Damages and Returns
We take pride in the quality of our products. However, if your furniture arrives damaged or defective, please contact us within 48 hours of delivery so we can arrange a replacement or repair. Please refer to our Return Policy for more details.
8. Customer Support
Have questions? Our customer support team is here to help! Contact us at +603-0000 0000 from Monday to Saturday, 9:00 AM to 6:00 PM, or email us anytime at customercare@zhomes.com.
Thank you for choosing Z Homes. We look forward to helping you create a beautiful and comfortable space in your home.