Frequently Asked Questions (FAQ)
1. What types of furniture do you sell?
We offer a wide range of premium furniture including sofas, dining sets, beds, wardrobes, office furniture, and custom pieces tailored to your needs.
2. Where is your furniture made?
All our furniture is crafted in Malaysia using both traditional carpentry techniques and modern machinery to ensure high quality and durability.
3. Do you offer custom furniture services?
Yes, we do! We can customize furniture to suit your space, style, and requirements. Contact us or visit our showroom to discuss your custom furniture ideas with our designers.
4. How do I place an order online?
To place an order online, simply browse our collection, select the items you wish to purchase, and follow the checkout process on our website. If you need assistance, our customer service team is happy to help.
5. What payment methods are accepted?
We accept various payment methods including credit/debit cards, online banking, and e-wallets. For in-store purchases, you can also pay by cash or check.
6. Is it safe to use my credit card on your website?
Absolutely. Our website is secured with SSL encryption to ensure all your personal and payment information is protected.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your delivery on our website or the courier’s website.
8. What are the delivery charges?
Delivery charges depend on the size and weight of your order as well as your location. These will be calculated at checkout. For an estimate before you complete your purchase, please contact our customer service.
9. Do you deliver internationally?
Currently, we only deliver within Malaysia. For special international shipping requests, please contact our customer support.
10. What is your return policy?
We offer a 30-day return policy for all purchases. Items must be in their original condition and packaging. Please note that custom orders are not eligible for returns unless defective.
11. What should I do if my furniture arrives damaged?
Please contact us immediately if your order arrives damaged. We will arrange for a replacement or repair as quickly as possible.
12. How do I care for my furniture?
Each furniture type has specific care instructions which are provided with your purchase. You can also find care tips on our website or contact our customer service for more information.
13. Can I cancel or modify my order?
You can cancel or modify your order before it has been shipped. Once it is in transit, we are unable to make changes. Please contact our customer service for assistance.
14. Do you offer installation services?
Yes, we provide installation services for certain items such as wardrobes, bed frames, and office setups. You can select this service at the time of purchase.
15. How do I contact customer service?
You can reach our customer service by phone at [Insert Phone Number], email at [Insert Email Address], or through our website chat function. Our team is available from 9:00 AM to 6:00 PM, Monday to Saturday.